Request / Service Agreement

Last updated: 20 ก.ค. 2568 | 81 จำนวนผู้เข้าชม |

Terms and Conditions of Service Use (“TrueMove H Universal Communication”), which provides TrueMove H mobile phone services, and TrueVisions Group Co., Ltd. (“TrueVisions Group”), which provides TrueVisions subscription television services (“TrueVisions Service”)
and/or third parties (if any) (collectively referred to as the “Company”)
1. Terms and Conditions of Service Use of True Online from True Internet Corporation Co., Ltd. (hereinafter referred to as the “Company”)
1.1 General Terms and Conditions of True Online Service (xDSL FTTB FTTC FTTH) for Home Package The service user will receive Private IPv4 and Public IPv6 according to the company's service standards. 1.1.1 The service user acknowledges and agrees to use the True Online service continuously for no less than 12 months or 18 months or 24 months or according to the period specified by each package as agreed by the service user ("Contract Period"), whereby the service user receives an exemption from the first-time fee of 2,000 baht or
receives the right to a discount on the first-time fee in the amount Special Rapes and Equipment Installation and Travel Costs The service fee for the distance specified by the Company is 2,600 baht on the day of service use. In the event that the service user cancels the service or is suspended before the expiration of the contract period, the service user acknowledges and agrees (1) to pay the initial fee for the portion not exempted and the equipment installation fee and the route fee in proportion to the number of months remaining until the contract period expires and (2) to pay the installation fee. Home phone service fee is 3,350 baht (if the service user has installed a new home phone number) and (3) return the Router or any other equipment according to the conditions specified by the company. If the service user does not return the said equipment or the equipment is not received or is damaged, the service user agrees to pay the fee. In case of FTTB Router is 1,500 baht or FTTCRouter is 3,200 baht or FTTHRouter is 6,975 baht or other equipment according to the value of the equipment
1.1.2 The company has the right to temporarily disconnect the online service signal every 24 hours for the purpose of checking and recording the usage amount.
1.1.3 The service user acknowledges and agrees to use the online service for the benefit of the service user only. The service shall not be provided to any person for use or provided to any person or used for any action that violates the law or government regulations or used the service to cause damage to the company or any person.
If any damage occurs from the action of the service user, the service user agrees to accept sole responsibility for all damages that occur.
1.1.4 The Company has the right to suspend or cancel the provision of True Online services immediately. If it appears that there is no use of True Online services for a period of 30 days from the date of service opening, it is considered that the service user has no intention to continue using the service, and if it appears that or there is reason to believe that the service user has used the service in any of the following ways: (1) using the service in violation of the terms and conditions of the contract or the terms and conditions of use of the service as stated in this request or as notified by the company, or using the service in a manner contrary to the purpose of the contract, or having dishonest intentions in using the service, or performing any actions causing or expecting damage to the Company or (2) using the service with fraudulent behavior or (3) using the service illegally or (4) using the service in a chain or using the service until the average data transmission rate exceeds the specified amount or (5) using the service in a way that shares the Internet network for commercial purposes to another group of customers of the service user or (6) using the service to download bit torrents or perform any similar downloads to a computer network or server anywhere on a regular and continuous basis until it affects the use of True Online services by other service users of the Company or cause damage to the Company's Internet network
1.1.5 The User acknowledges and agrees that if the Online True service is used incorrectly and/or more than 1 connection is made, the speed of the Online True service will be reduced. The User agrees to allow the Company to collect service fees based on the number of computers used and the duration of use.
1.1.6 In the case that the User is a foreigner, the User Users can apply for a prepaid service with a minimum of 6 months of service.
1.1.7 Users can change the service package after using the service continuously for 12 months. The contract period will start anew according to the type of service package that the user applies for.
1.1.8 Users acknowledge and agree that during times of heavy usage, the speed may be reduced. In using the True Online service, the connection speed is the speed of the computer connected to the network, not the actual download speed, especially when downloading foreign websites, which may depend on many factors such as the member's telephone line, computer, and server equipment and the website router that the user is visiting. And other factors and the speed of receiving - sending information depends on the number of users at that time and depends on the distance of the network. Therefore, the speed that the user receives may not be the same as the speed that the user expects.1.1.9 Using True Online service in FTTC area, the distance of the signal cable (RG-6) from the signal release point (Tap Port) to the modem installation point will be a maximum distance of 120 meters, which is the distance of the Internet signal cable according to the standard specified by the company. 1.1.10 Using True Online service, Fiber Plan 1 Gbps package. The speed is the maximum speed of the signal sent from the cable to the signal distribution equipment. The maximum download speed is approximately 80% or lower when connected via LAN cable or approximately 40% or lower when connected via Wi-Fi (download speed is a limitation of the equipment standard). In addition, the said download speed may vary depending on other factors such as equipment. 1.2 Service fee, installation fee and wiring fee and other expenses related to using True Online services
1.2.1 The service user acknowledges and agrees to pay the service fee, fees and related expenses (if any) ("Service Fee") to the Company at the specified rate within the period specified in the service invoice. The Company will collect the fee on a monthly basis. However, if the first service invoice date does not correspond to the 1st day of the month, the Company shall notify the Company in writing of the payment date. Of the month
Or the date of the service fee notification form The company will collect the service fee according to the proportion of the actual service period that occurred during the service fee notification form
1.2.2 In the case that the service user In case of default in payment of any installment, the service user agrees to pay the service fee together with the late interest at the rate of 15 percent per year and the collection fee in the amount of 10 baht, including other money, to the Company immediately. The Company can suspend or cancel the provision of services as prescribed by law. In the event that the service user intends to continue using the service, the service user must pay the late service fee. Interest, overdue payments and collection fees, including other monies, must be received in full first and must apply for a new service according to the terms and conditions of the new service. If, at the time of applying for a new service, it is found that the service area has a network ready to provide service, the service user will receive the service with a new service number only. 1.2.3 In the case that the service user pays the service fee through The Company's representative shall acknowledge and agree to pay the Service Fee (if any)
1.2.4 In the event of any problem in using the True Online service, the service user agrees to notify the Company of the problem as soon as possible. If the problem cannot be resolved by other means, the Company shall send a representative or technician to resolve the problem immediately. The service provider shall provide the service as specified in this request under the following conditions: (1) If the problem is caused by the Internet network and not by the computer or by the abnormal use of the service user, the company will take action to resolve the problem without the service user having to pay any expenses. (2) If the problem is caused by the software in the computer (3) If the problem is caused by hardware in the computer, the company will inform the user so that the user can fix it himself in the future, and the user must pay the cost in cash. 500 baht per time (4) The Company's representative or technician will not be responsible for any damage or loss of any information or software or hardware of the computer if the representative or technician has taken reasonable precautions.
1.3 Right to borrow equipment1.3.1 In case of using True Online service in xDSL area, the user has received the right to use FTTB Router equipment worth 1,500 baht, 1 unit per 1 circuit
1.3.2 1 . 3 . 3 1.3.4
1.3.5 1.3.6 1.3.7 1.3.8
In case of using True Online service in FTTC area, the user has received the right to use DOCSIS 3.0 modem equipment worth 3,200 baht, along with Power Plug and Internet Cable
In case of using the service online in F T T H area, the service user receives the F T T H standard device at a cost of 3,900 baht, including the power plug and the cable. In addition, the company provides the right to use the equipment with additional Wi-Fi signal at a cost of 3,075 baht according to the standard signal line distance specified by the company. The user acknowledges and agrees that the equipment The service user pursuant to this request is the property of the Company. The service user shall use and maintain the equipment with the same level of caution as any other person and shall not distribute, transfer or assign the equipment to any person. Providing the service through the said equipment is considered the right of the Company and the Company may have Develop, adjust or change the service as appropriate as the Company may determine from time to time.
The service user acknowledges and agrees that the service user will not use the said equipment together with or connect to other systems or perform any action that may affect the equipment or modify, change or move the equipment and will not use the said related equipment for purposes other than its intended purpose or duty. Or use it in an action that violates the law or causes damage to the company. During the contract period, if the equipment is damaged or cannot be used due to the signal receiver or any other reason that is not the fault of the service user, the service user agrees to return the equipment to the company at the company's office within 7 days from the date of receipt. Equipment defects or failures or the date on which the equipment is unusable and the Company will provide replacement equipment so that the user can continue to use the service until the end of the contract period. In the event that the user causes the equipment to be lost or damaged during the contract period, the user agrees to pay the repair cost, damage cost and/or any expenses (if any) to the Company. The Company will arrange for replacement equipment (which may not be the same equipment) so that the user can continue to use the service until the contract period ends.This edition is completed together with the service user must return the said equipment in good condition to the company office within 7 days from the end of the service. If the service user does not return the equipment or the equipment is damaged, the service user agrees to pay the cost of the equipment, the cost of damage and/or any expenses (if any) to the company. The Company may remove and collect the equipment from the service location by itself, where the Service User agrees to allow the Company to enter the service location of the Service User for the removal and collection of the equipment, including being responsible for the cost of removing and collecting the equipment. In the event that the Company is unable to remove and collect the equipment In case of any reason, the service user agrees to be responsible for the cost of equipment, the cost of entering the installation site to remove and collect the equipment, and the cost of damages that occur to the company immediately upon receiving notification from the company. 1.3.9 The company will install and set up the equipment as necessary for the benefit of providing the service, excluding setting up the system. LAN or Computer Network of the User
1.4 The User acknowledges and agrees to prepare a location for the installation of equipment for the use of True Online services at the User’s own expense and agrees to be responsible for other related expenses, such as electricity charges, excess signal cable charges, etc. and agrees to allow the Company’s technicians or

the Company’s representatives to enter the service installation location to install equipment and perform any other related actions for the use of True Online services. and the service user has received the equipment borrowed from the company in a ready-to-use condition.
1.5 The company may change the terms and conditions of using True Online services by notifying the service user in advance through the channels that the company deems appropriate.
1.6 The service fee, installation fee or equipment fee shown above does not include VAT, unless otherwise specified.
1.7 Before applying for the service, the service user agrees to check the terms and conditions of using True Online services according to this request and as shown on www.trueonline.com and the terms and conditions of receiving special privileges and other terms and conditions of using the service. As notified (if any) In the event that the service user agrees to apply for this True Online service, it is considered that the service user acknowledges and agrees to comply with all relevant terms and conditions of use of True Online services and to be amended in the future (if any). 1.8 In the event that the service user has overpaid the True Online service fee The user agrees to allow the company to reduce the excess payment amount to reduce the debt in the service fee, fine and other expenses such as True Visions service and/or TrueMove H mobile phone service under the same ID card number. The company will inform the user in advance through the channel that the company deems appropriate. 2. Terms and conditions of using True Visions service from True Visions Group Company Limited (hereinafter referred to as the "Company").2.1 Before applying for the service, the user agrees to review the terms and conditions of use of TrueVisions services as requested herein and in accordance with the subscription agreement at https://truevisionsgroup.truecorp.co.th/news and the terms and conditions of receiving special privileges and terms and conditions of use of other services that have been notified (if any). In the event that the user agrees to apply for the use of this TrueVisions service, it is considered that the user acknowledges and agrees to comply with all relevant terms and conditions of use of TrueVisions services. and to be further amended in the future (if any)
2.2 The service user acknowledges and agrees that the service fee is calculated in advance with the service user as a single bill. In the event that the service user fails to pay the service fee in any installment, the service user agrees to pay the service fee together with interest at the rate of 15 percent per year and a collection fee of 10 baht, including other money, to the Company. 2.3 The program channel, program content, or program broadcast may change according to the conditions set by the rights holder. Or as the Company deems appropriate, and the Company may change the terms and conditions of use of TrueVisions services, broadcasting standards, broadcasting systems or channels by notifying the service users in advance through the channels that the Company deems appropriate.
2.4 The service user acknowledges and agrees that the service provider has the right to suspend and/or cancel the use of the service if it appears that there is no continuous use of TrueVisions services for a period of 30 days from the date of service activation, and it shall be deemed that the service user has no intention to continue using the service.
2.5 The service user acknowledges and agrees to continue using TrueVisions services for no less than 12 months or according to the period specified by each package as the service user has agreed to subscribe to. ("Contract Period") whereby the User is exempted from the installation fee and wiring fee of 2,500 baht per viewing point on the date of service application. In the event that the User cancels the service or is suspended before the expiration of the contract period, the User acknowledges and agrees to pay the installation fee and wiring fee of 2,500 baht per viewing point to the Company. 2.6 In the event that the User cancels the service or the service is suspended for any reason, the User is responsible for returning the rental equipment that was received, in good condition, to the Company within 7 days from the date of cancellation or suspension of the service for any reason. If the user does not return the equipment or the returned equipment is damaged, the user agrees to pay the cost of the equipment, damages and/or any expenses (if any) to the Company immediately upon being notified by the Company at the price and amount determined by the Company.
2.7 In the event that the user has overpaid for TrueVisions services, the user agrees to allow the Company to use the overpaid amount to reduce the debt in terms of service fees, fines and other expenses such as True Online services and/or TrueMove H mobile phone services under the same ID card number. The Company will inform the service users in advance through the channels that the Company deems appropriate.3. Terms and Conditions of Using TrueMove H Mobile Phone Services from TrueMove H Universal Communication Company Limited (hereinafter referred to as the "Company")
3.1 Terms and Conditions of Using TrueMove H Mobile Phone Services
3.1.1 The Service User acknowledges and agrees that in the event that the Service User has received a transfer of Service Users in accordance with this Request Form, it shall be deemed that the Service User has expressed his intention to cancel the use of TrueMove H Mobile Phone Services. The Service Provider shall transfer the Service, including voice service, data service or any other additional service (if any) on the telephone number to which the Service Provider has transferred the Service, to the original Service Provider or to other Service Providers as the Service Provider has subscribed to, in order to enable the successful transfer of the Service Provider.
3.1.2 The Service Provider The User acknowledges and agrees that the new Service Provider may adjust the date on which the Service Provider will be changed as appropriate, subject to the provisions of the law. 3.1.3 The User acknowledges and agrees that the TrueMove H mobile phone service package of the Company is calculated based on actual usage in both minutes and seconds, in which case the User may apply for the service Package service that calculates the service fee based on actual usage in the form of minutes. Fractions of a minute will be counted as one minute.
In the event that the service user misses the payment of the service fee for any installment, the service user agrees to pay the service fee along with the late payment interest at the rate of 15 percent per year and the collection fee of 10 baht, including other money, to the company.
3.1.4 The service user agrees to open the telephone service International cross-border and international long distance calling services for The mobile phone number that has not been activated for service according to this request and agrees to pay the service fee and any expenses incurred from using the said service in full since the date of activation of the service according to this request. 3.1.5 The Company has the right to immediately terminate the mobile phone service provided by TrueMove H if it appears or there is an event that should be believed that The User shall use the Service in any of the following ways: (1) Use the Service contrary to the terms and conditions of the Contract or the terms and conditions of use of the Service as stated in this Application or as the Company has informed, or use the Service contrary to the purpose of the Contract or with the intention of not being in breach of the use of the Service, or take any action that causes or is expected to cause damage to the (2) use the service in a fraudulent manner or (3) use the service in an unlawful manner and the Company has the right to suspend and/or cancel the provision of TrueMove H's mobile phone service immediately if it appears that there is no continuous use of the service for a period of 30 days from the date of service activation, and it shall be assumed that the user has no intention to continue using the service. 3.1.6 The User acknowledges and agrees that if he/she receives any promotion privileges in using the TrueMove H mobile phone service, the User agrees to comply with the terms of such promotion privileges and continuously uses the TrueMove H mobile phone service throughout the period of the promotion privileges. If the User violates the specified terms, the User agrees to pay the fine. According to the amount specified by the Company and if the service user does not pay the fine to the Company, the service user agrees to pay any expenses resulting from the failure to comply with the terms and conditions of the promotion program and additional damages to the Company. 3.1.7 In the event that the Company providing the mobile phone service to the service user merges or transfers its business, whether in whole or in part The User agrees that the Company may transfer the use of the mobile phone service under this request to the Company that was created from the merger or business transfer in order to become the mobile phone service provider under this request to the User immediately.3.2 Terms and Conditions for Service Portability
3.2.1 The Service User acknowledges and agrees that in the event that the Service User has received the Service Portability in accordance with this Application, it shall be deemed that the Service User has expressed his intention to cancel the use of the mobile phone service, including voice service, information service or other additional services (if any) on the mobile phone number of the Service User. The Service Provider shall transfer the Service Provider to the previous Service Provider or to other Service Providers as the Service Provider has registered with the Service Provider in order to successfully transfer the Service Provider.
3.2.2 The Service Provider acknowledges and agrees that the new Service Provider may adjust the date on which the Service Provider transfer will be carried out as appropriate. Subject to the provisions of the Act
3.2.3 The Service User acknowledges and agrees that the transfer of the Service Provider pursuant to this Request shall not cause the outstanding debts incurred prior to the transfer of the Service Provider to be finalized.
3.2.4 The Service User acknowledges and agrees that if the transfer of the Service Provider is successful, the remaining service fees of the Service User 3.2.5 The User acknowledges and agrees that during the process of transferring the Service Provider pursuant to this Request, the mobile phone service may be cut off at times in the event that the User suffers any damage from the transfer of the Service Provider or during the process of transferring the Service Provider.

Agree not to require the previous service provider and/or the new service provider to be responsible for any damages that may occur in any case.3.3 Before applying for the service and/or requesting a transfer of service provider, the service user agrees to review the terms and conditions of using the TrueMove H mobile phone service and/or requesting a transfer of service provider in accordance with this application and as shown at http://www3.truecorp.co.th/truemoveh/mnp/mnp_method/entry/5395 and the terms and conditions for receiving special privileges and terms and conditions of using other services. If the user agrees to apply for TrueMove H mobile phone service and/or agrees to request a transfer of service provider, it is considered that the user is aware of and agrees to comply with the terms and conditions of using TrueMove H mobile phone service and/or requesting a transfer of service provider in all respects. and to be further amended in the future (if any)
3.4 The Company may change the terms and conditions of use of TrueMove H mobile phone services by notifying the service user in advance through the channels that the Company deems appropriate
3.5 In the event that the service user has overpaid for TrueMove H mobile phone services, the service user agrees to allow the Company to use the overpaid amount to reduce the debt in the service fees, fines and other expenses such as True Online services and/or True Visions services under the same ID card number.2. Additional terms and conditions for the privileges of convergence, which provides True Online services and True Move H Universal Communication Co., Ltd. ("True Move H Universal Communication"), which provides True Move H mobile phone services and True Visions Group Co., Ltd. ("True Visions Group"), which provides True Visions subscription television services ("True Visions Service") and/or third parties (if any) (collectively referred to as the "Company")
1. The service user has checked the privileges and restrictions Including additional terms and conditions for the use of special convergence services in the package that you intend to apply for service at www.trueonline.com and terms and conditions of special privileges and other terms and conditions of service that have not been announced, please be informed (if any) in advance before applying for service. In the event that the user agrees to apply for special convergence services, it is considered that the user Acknowledge and agree to comply with all terms and conditions of service use and any amendments that will be announced in the future (if any). 2. In the event that the user applies for any additional service or changes the package later, the user acknowledges and agrees to comply with the terms and conditions of service use or the package in addition from the date of application. Users are not entitled to use the service under any conditions, whether via SMS and/or website and/or by any other method as determined by the Company.
3. Users who wish to use the Convergence privilege service must apply for True Online service and/or TrueMoney service and/or TrueMoney mobile phone service under the user name and national ID card number or The individual registration number of the service user is the same and the service location and address for sending the invoice for all services are the same throughout the period of using the special conversion service.4. In the event that the User has any outstanding payment for True Online service and/or TrueMove H service and/or TrueMove H mobile phone service that the User has already applied for, the User agrees to pay such outstanding payment in full before applying for the Convergence privilege.
5. Any privilege The privileges received for using the Convergence privilege (1) cannot be exchanged or converted into cash or any other items (2) cannot be carried over to the next month (3) cannot be transferred to anyone (4) cannot be used in conjunction with any promotions, sales or discounts. 6. Before the expiration of the privilege period The service provider agrees to apply for the service. If the service provider changes, suspends or is suspended or cancels the service or any service package or moves the service location or address of the service bill or is removed from the equipment or is canceled the right to use any service or changes the telephone number or changes the name of the user If the User fails to comply with the terms and conditions of service, the User agrees to immediately receive the privileges from using the special privileges of the Convergence service and the User agrees to pay the expenses and take the following actions (if any) within 7 days from the date of notification by the Company:
6.1 Pay all expenses in full at Ruwu Chin 6.2 Pay all expenses that Ru Internet Corporation has waived, such as initial deposit, equipment and equipment installation fee, and equipment installation fee, such as CATV MPEG4 HD receiver and/or DSTV MPEG4 receiver and/or True TV receiver, to the Company and/or 6.2 Pay all expenses that Ru Internet Corporation has waived, such as initial deposit, equipment installation fee, 6.3 Pay the total price of all service discounts and/or privileges that the user has received to TrueMove H Universal Communication and/or True Internet Corporation and/or True Visions Group.
6.4 Pay any costs, expenses and expenses incurred as a result of the service user's failure to comply with the terms and conditions of service use, including these additional terms and conditions.7. TrueMoney customers who pay the TrueMoney service fee 6 months or 12 months in advance can apply for the special privilege of the Convergence service. However, the privilege of using TrueMoney service for free in the 13th month (for customers who choose to pay the service fee in advance 12 months) or the privilege of receiving the gift 4% discount on True Chin service fee (for users who choose to pay the service fee in advance for 6 months) which the user will receive immediately. 8. The Company reserves the right to change or cancel the privilege for the use of the Convergence privilege at any time without prior notice to the user if there is a condition. Any order or policy of the relevant government agency shall prescribe any amendment, change, suspension or cancellation of any service conditions related to the privileged convergence service which shall increase the burden on the Company's operations, but shall not specify any specific conditions. In addition to the above actions, the Company has the right to amend, change, suspend or cancel any of the following conditions: The Company may suspend or cancel the service conditions as the Company deems appropriate, and the service user will be notified in advance through the channels the Company deems appropriate. 9. In the event that the service user receives special privileges for using a home phone number with free call rates, if the service user has not used the said home phone number for a period of 6 months or more, the service user The service provider must confirm the intention to use the said home phone number by calling 1242. Therefore, the right to use the said home phone number will end from the 7th month onwards.10. Terms and conditions of using True Online service, TrueMove H mobile phone service or TrueMove H mobile phone service are as specified by the service provider and the monthly service rates including the privileges not received in the package do not include additional tax.
11. In the case that the service user has already paid the service fee in advance for True Online service, TrueMove H mobile phone service and/or TrueMove H mobile phone service Under the same ID card number, the service user agrees to allow the company to use the money paid to reduce the debt in the service fee, fine and other expenses under the same ID card number. The service user will be informed in advance through the channel that the company deems appropriate. 12. 10Gbps technology can provide the fastest internet service. 8Gbps. Through the LAN cable according to the international standard of FTTH technology, customers will receive a special privilege of 9,500 baht, excluding tax, with additional costs. If the service is canceled, the equipment must be sent to the company or the equipment must be paid according to the price stated.